The Front Porch : New Live Online Support!

Discussion in 'The Front Porch' started by Destee, May 14, 2007.

  1. Destee

    Destee destee.com STAFF

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    Peace and Blessings Family !!!

    Last night i announced this new featured to the Family ... Live Online Support !!! :toast:

    Well ... it's up and running and ready for inquiries !!!

    Notice the blue image at the top right hand side of the forum page?

    If support is currently being manned, it will look like the ONLINE button below, and if no one is available, you'll see the OFFLINE button.

    [​IMG] ... [​IMG]

    One doesn't have to be registered or logged in, to use this feature.

    It's all so new, so we're still feeling our way. It will need to be manned by knowledgeable Members of the community, that can answer basic questions regarding us. I'm not sure how we're going to pull this off, because we almost have everyone working already! :D

    A special show of love and appreciation for Brother GrandHustle ... :love: ... because he made all of this possible! :kiss1:

    So Family ... feel free .. click on the link and ask your question!

    I Love Us !!! :grouphug:

    :heart:

    Destee
     
  2. PurpleMoons

    PurpleMoons Administrator STAFF

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    Yaaaaaay!

    A Hugggge Thank you to Brother Grand!

    :jump::jump::jump::jump:
     
  3. Destee

    Destee destee.com STAFF

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    Sister Purple ... sorry i missed your call ... i was actually trying to send it to another operator, to see how that worked ... did you get disconnected because of that?

    Come Back Sister ... Come Back !!! :D

    :heart:

    Destee
     
  4. PurpleMoons

    PurpleMoons Administrator STAFF

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    I got disconnected Sis.

    I tried to get back in several times but it keeps saying no operator is availiable at this time. Leave your email address and a question etc etc.

    K I'm gonna try to get back in one mo' time
     
  5. Destee

    Destee destee.com STAFF

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    Peace and Blessings Family,

    As i said above, this is all new to us, and like everything, we'll be learning together! :D

    With this new system we can have "canned responses" to answer the most Frequently Asked Questions. So what we can do at this point, is anticipate what those questions will be, and populate the system with the answers. This way, the operators don't have to necessarily "know" the answer, because we'll have it there for them (in as many cases as possible).

    So Family ... i need your help ... :)

    What Frequently Asked Questions do you think folk will ask about the community?

    What questions would you ask if you hadn't already registered or was a new Member?

    This will help a lot Family ... so please ... share with us.

    Thanks in advance.

    :heart:

    Destee
     
  6. spicybrown

    spicybrown Well-Known Member MEMBER

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    Kudos to the upgrade, and the masterminds behind it all:)

     
  7. PurpleMoons

    PurpleMoons Administrator STAFF

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    Q&A

    1) Why should I become a Premium Member?
    2) What do Premium Members get?
    3) What does my contribution go towards?
    4) How do I add an avatar/picture to my post?
    5) Why can't I add an avatar/picture to my post?
    6) Is this Community Black owned?
    7) Can I host my on Class?
    8) How do I get to the chatroom?
    9) Why can't I get into chat?
    10)What do the Moderators do?

    Okay, thats a few.
    I got to go to the store, but I'll be back to add some more.

    Love ya! :heart:
     
  8. Destee

    Destee destee.com STAFF

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    Sister Purple ... these are great ... but you left the answers off ... :D

    Give us the answers too Sister, if you can ... and if you can't ... just leave it blank, and i'll get it. I've created a thread specifically for this task ... Frequently Asked Questions ... so please copy and paste your questions there ... also ... each question needs a category to go in.

    Thanks Sister ... Thanks So Much!

    :heart:

    Destee
     
  9. PurpleMoons

    PurpleMoons Administrator STAFF

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    :lol:

    Oooh! I thought this was going to be easy. I didn't know I had to answer my questions too. :lol:

    Okay, I got ya! gonna put the answer and copy and paste them in the right places.

    :ilu:
     
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