You're right but I do think there's going to be a significant backlash from the market.
For example... Frontier Airlines
The airline is relying on digital support. If you check the website for ways to contact them outside of their self-service options on the site or mobile app, you can use chat, email or file a formal written complaint.
www.forbes.com
Jan 15, 2023 — In a bold move to cut costs, Frontier Airlines
announced that it would no longer offer human-to-human customer support.
So my wife and I found this out right before we were supposed to fly to Florida. I didn't really want to go because ...DeSantis... but the wife is a travel nut who loves Disney and wanted to take her grand kids.
The seething rage she went through trying to deal with bots to get a ticketing issue taken care of was unreal. Then there was some other call center which I'm guessing is level 2 support for different airlines and obviously they were somewhere in India.
And then with the online chat you really don't know sometimes if you're talking to a real person.
So some jobs.. like if you have a job with no human interaction... more of those jobs are going to be robots driven by AI whild customer service will probably keep gettin farmed out to India. But if they keep trying to force humans to talk to robots or people they can barely understand... there's going to be some kind of alternative people are going to run to.