On the way to the Verizon store, I started to remember what it was like for me when I used to work at a cell phone store... I would always see customers being mistreated and constantly kirking out in the store. I remember seeing that the employees reaction to it, they didnt give a **** either way. They all had a nonchalant, and sometimes bitter attitude towards the customer. Call it bad customer service or call it burnout thats for you to decide. Either way, now that the shoe was about to be on the other foot, I started to prepare myself for a big headache. Little did I know what I was in for. Okay so I go in to have my cell phone fixed. The problem is that the earpiece on the phone doesnt work. Mind you this is a refurbished phone. You can imagine my frustration having to turn in my original phone only to get another phone that is malfunctioning. But to top it off, when I brought the phone in originally, the phone DID NOT have GPS on it. When I got the refurbished phone, all of a sudden, it had GPS on it. The customer rep is telling me some bull**** story about how its printed on the internet that all phones have to have GPS on it. First of all my phone is a older phone, since when do they put new features on old phones? Second of all, I aint paying for this GPS ****, I didnt aks for it, why the **** is it on there? I already why. I think you know too. You know where I am going with this. I find it very fitting that this is coming from that very same company that Bush was using to tap our cell phones. Now all of a sudden every phone has a tracking device on it? Everyday we are getting closer and closer to total fascism. The ****** up thing to notice is that it happens slowly, in subtle ways.... so that most people wont even know whats going on.... until its too late.