"[Paul English] created an IVR Cheat Sheet (http://paulenglish.com/ivr/) to help you quickly get to a human when you are trying to call a company for service. (The term "IVR" stands for Interactive Voice Response, the fancy name for those annoying computers who answer most phones these days.)"

"Frustrated? How about when you call your phone company and they ask for your phone number? Or when your bank asks you to type in your credit card or ATM number, and then when you finally get a human on the phone, they ask you to tell them again. Hello, don't I pay *you* guys money? (http://paulenglish.com/ivr/info.html)"